Terms and Conditions

1. Object

The general conditions of sale described below detail the rights and obligations of the COLTÉ company and its customers in connection with the sale of the goods presented in the section "The collection".

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Any service performed by the COLTÉ company implies the buyer's unreserved acceptance of these general conditions of sale.

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2. Products

The prices indicated in the headings "The Collection", "The Classics", "The Shirt Collars", "The Hand Painted" and "The Embroidered" are in euros, excluding tax (the COLTÉ company is not subject to the VAT) and excluding shipping costs.

The shipping costs are automatically calculated according to the country of destination entered at the time of the order and appear under the heading "Estimated delivery costs" "when it is finalized.

The COLTÉ company reserves the right to modify its prices at any time but the products ordered are invoiced at the price in force when the order is recorded.

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3. Order

The order is available in French and English.

Be sure to check the information entered when confirming your order.

The order is confirmed to you by the COLTÉ company by email.

It constitutes proof of the purchase, its content and the date of the order.

You can view this order by logging into your account under "My orders".

It will be archived there according to the legal conditions and deadlines.

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4. Payment methods

Payment is due immediately upon ordering. It is done via Paypal or by bank cards (Mastercard or Visa).

Secure online payment by credit card is provided by the provider Stripe. It uses 3DSecure2 for your authentication.

Once the payment is initiated, the transaction is immediately debited after verification of your information.

In accordance with the provisions of the Monetary and Financial Code, once the commitment to pay by card is given, it is irrevocable. By providing your banking information during the sale, you authorize the COLTÉ company to debit your bank card for the relative amount of the order. You confirm that you are the legal holder of the card to be debited and that you are legally entitled to use it.

In the event of an error or in the event that it is impossible to debit the card, the sale is automatically terminated and the order canceled.

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5. Delivery

Delivery times are those provided by the delivery service provider chosen according to the country of delivery.

Please consult the "Delivery and returns" page.

The COLTÉ company will mention on the site the impossibility of delivering within the usual deadlines.

The COLTÉ company undertakes to deliver the order no later than 20 days after receipt of the order. Once this 20 day period has passed, you can direct the company to make delivery within a reasonable additional period or to cancel the sale and request a refund.

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6. Return and refund

You can return items that do not suit you within fourteen days of their delivery date.

They must be returned in their original packaging and be in perfect condition.

Return costs are your responsibility.

If the deadline expires on a Saturday, Sunday or a public holiday, it is extended until the next working day.

The COLTÉ company undertakes to reimburse you for all sums paid no later than fourteen days after receipt of the returned merchandise.

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7. Customs duties

Any order on the site outside of France may be subject to possible taxes and customs duties which are imposed on the arrival of the package at its destination. These customs duties and any taxes related to the delivery of an item are the responsibility of the customer and are his responsibility. COLTÉ is not required to verify or inform its customers of applicable customs duties and taxes.

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8. VAT

VAT is not applicable, article 293B of the General Tax Code.

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